Complaints Book is the biggest consumers social network in Portugal. Created in June 2009, this platform is intended to promote excellence and enabling dialogue and sharing of experiences between the public and the brands, with an aim to understanding and resolving complaints. In addition, its informative and preventive mission is to alert the competent authorities of fraudulent schemes, thus preventing more consumers from being defrauded. Complaintsbook.co.za operates under licence from Megaklique.