What is the meaning that each status a complaint can have?
The "Awaiting response" status is the initial state of each complaint and it means that the complaint has been approved and posted, but has not yet received a reply from the brand.The "In Progress" s...
Can I make a complaint in the name of a company or a corporate?
No. In order to make a complaint, you must be over 18 and identify yourself as an individual.If the complaint concerns a service provided by a company, it should identify the legal guardian and ment...
When can I make a complaint?
Consumers should make a complaint whenever they deem it necessary.We all go through poor service, acquisition of defective products, ... it is important that you complain whenever you have a consumpt...
How should I make a complaint?
To present a complaint you must have all the information you need to substantiate it, e.g., invoice (optional), customer number, dates of occurrence, etc.It is not mandatory to have a supporting do...
I want to make a complaint about a particular brand but I cannot find it. What should I do?
Consumers can complain to brands that are not yet available in Complaints Book.At the beginning of the complaint form, in step 1, under "Identify the brand", write the name of the brand and th...
How can I review a brand after the complaint process is completed?
It is very important at the end of the complaint process that consumers give an opinion regarding the service provided by the brand/company.Each review will be counted in the brand Satisfaction Index...
Can I edit the complaint after it has been approved?
Complaints Book gives consumers the opportunity to edit the information contained in the complaint that has been approved.Just log in to the user account, access "My complaints" and click on "...
How to change the status of the complaint?
If the consumer considers that the situation has been resolved and there is an agreement with the brand to which he complained to, he may change the status to "resolved".To do so, log in to the user ...
How can I reopen a complaint that has been set as resolved?
If the complaint status has been changed to "resolved" but you do not agree with the brand decision, you can always reopen the complaint to continue with the process.Login into your user profile in {...
Why was my complaint not approved?
Whenever a complaint does not comply with the terms and conditions of use of Complaints Book, it is not approved and published.Complaints that are not approved will not appear visible to the p...
Can I delete a complaint?
The deletion of a complaint is only available in the following situations:- By action of the targeted brand/entity. All complaints that are more than 12 months old, and which have been resolved, may...
Why my complaint does not appear visible?
After completing the complaint you will have to wait for it to be approved by Complaints Book team.Complaints undergo an assessment process to verify if it is in compliance with the Terms and ...
Are the attachments in support of my complaint public?
By default, the attachments you insert are only visible to the targeted brand. If you want them to be public, you have to uncheck the option in the relevant field.The user can edit the complaint if...
How do I add an attachment?
The attachment can be added when you make the complaint, in the "Attachments" field. By default this is private, so only those who submitted the complaint and the brand can see the attachment. Howeve...
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