Is there a limit to the number of complaints a user makes?
There is no limit. Any consumer can make complaints, without having any associated costs.Each complaint will be assigned a process number so that the complaint can be easily identified.Remember that ...
What information do I need to create a complaint?
To create a complaint it is necessary for the consumer to complete all fields, following the indications in the complaint form.The information you need is your full name, your e-mail, your Tax Ident...
Is it possible to keep a draft of my complaint?
You can save a draft of your complaint if you need to complete it later or if you want to add attachments to your complaint.To save the complaint, in step 3 of the form, "Write the complaint" click o...
How can I access to my complaint saved as a draft?
If you have saved a complaint as a draft, you can access it by signing in to your user account.After logging in, click the icon or image in the upper right corner. In the menu, that will appear, clic...
Why is it necessary to enter my ID number?
When creating a complaint for a brand you need to enter your Identification Number.The ID number will only be visible to the brand that you made the complaint to, so that it can identify you as a cu...
Is my name supposed to be public?
When registering, users are asked for data such as email, password and name. The latter will be public so that it appears visible on the complaint page.It is not mandatory to give the full name, as t...
Why can I not access my account?
If you have created a user account in Complaints Book, you can recover your password by typing only the email address with which you are registered in the social network. Retrieve passwordIf...
Why do I have to give my personal information?
The personal data collected is subject to computerized processing and will be disclosed to the targeted brand along with the content of the complaint. This is only intended for customer identificatio...
Why was my comment removed from a complaint?
Complaints Book does not make any judgments about the content of the comments entered by users.However, messages with the following contents are not allowed: obscene or improper language; ...
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