How it works?

Before you can create a complaint, add comments or follow brands, complaints and other consumers, you will need to create a new user account.

1º Make an initial registration

In the upper right corner of the site click on "Enter".

Click "Not registered yet? Create your account for free. "And fill in all the fields.

Confirm the registration, through the message you will receive at your email address.

Log in with your email and password.

We remind you that registration and use of the Complaints Book by consumers is totally free!


2º Make a complaint

To make a complaint go to the upper right corner and click on "New complaint".

In the form that will be presented to you, fill in all the fields requested in the three steps, with as much information as you can.

You will have to wait for the complaint to be approved and published. You will receive a notification in your email address informing you that the complaint is online.


3º Complaint process

After the approval and publication of the complaint, the brand will be notified by e-mail (if possible), alerting you to a new complaint addressed to you and you are asked to respond to the consumer.

Whenever there is a response from the brand or user, both will be notified by e-mail.

Complaints Book does not reply to complaints made by consumers and does not intervene in the complaint process between the consumer and the brand, in other words all communication is responsibility of the intermediate. Who replies/communicates with the consumers are the brands.

Complaints Book does not replace any regulatory authority of consumption, and does not have an arbitrary role nor will it make judgments on any opinion expressed.

Complaints Book will only be used as a platform for posting opinions on the part of the registered users.