Who rates the brands in Complaints Book?
Brands are always rated by the consumers, after the complaint process is completed.Complaints Book presents to all the complainants on the website a Satisfaction Index that records the acti...
What is the Satisfaction Index?
All brands in Complaints Book are rated only by the consumers.This review is based on consumer experiences / complaints.A value is assigned to all approved complaints, based on the state of th...
What are the possible classification levels of a brand based on the Satisfaction Index?
There are five stars that reflect the ten possible classification levels of the Satisfaction Index:   When a brand has a rating close to five stars, it means that consumers who have made a complai...
What period of brand activity counts for the Satisfaction Index?
The Satisfaction Index only takes into account the brand activity in Complaints Book in the last 12 months.If you are a consumer who has made a complaint to a brand, but it has not replied in ...
Why are there brands with no Index?
The Satisfaction Index is only calculated when the brands have at least 2 complaints registered in Complaints Book.If the brand does not have a minimum number of complaints, or refuses to repl...
What is the monthly ranking?
The monthly rankings we provide are based on the calculation of the Satisfaction Index algorithm, which are based on the resolution capability of the brands, in relation to the complaints submitted...
Does the brand have a good Satisfaction Index if it only gives automatic replies?
Automatic replies do not promote a satisfactory method of communication with customers and are discouraged. For a brand to have a high Satisfaction Index, it must carry out the process of handling t...
How do I know if I can trust the brand?
Complaints Book is a social network of consumers that does not judge the value/content of the complaints, therefore, we will not be able to inform you about the company's professional conduct....
Can brands delete complaints?
All complaints submitted by consumers on the platform must progress "from problem to solution". Thus, after the complaint process is completed, both the complaining users and the targeted brands c...
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