How it works?
Before you can create a complaint, add comments or follow brands, complaints and other consumers, you will need to create a new user account.1º Make an initial registrationIn the upper right corner ...
What is Complaints Book?
Complaints Book is the biggest consumers social network in Portugal. Created in June 2009, this platform is intended to promote excellence and enabling dialogue and sharing of experiences b...
What is the advantage of placing the complaint in Complaints Book?
Complaints Book acts as a communication bridge between consumers and brands. It allows consumers to voice their consumption complaints, resolve them and share positive and negative opinions. ...
What if the brand does not reply or resolve the complaint?
Complaints Book is just an online platform for communication between brands and consumers. In other words, its intervention role is to create the possibility of sharing experiences, giving th...
Is there any cost when creating a complaint?
No. Complaints Book is a platform for public access, totally free.There is no cost for the consumer in the complaint process, nor for the brands to be able to handle and reply to complaints.Fo...
I made a complaint in the complaint book but I still have not gotten an answer. Why?
Complaints Book does not replace the entities responsible for the regulation and arbitration of consumption or for the defense and support to the consumer, or any other public or private entit...
Do you accept any kind of complaint?
Our main goal is to create a bridge of communication between consumers and brands.Although we moderate the complaints we receive, we do not make judgments about the content. The moderation of the co...
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