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How it works?
Before you can create a complaint, add comments or follow brands, complaints and other consumers, you will need to create a new user account.1º Make an initial registrationIn the upper right corner ...
What is the meaning that each status a complaint can have?
The "Awaiting response" status is the initial state of each complaint and it means that the complaint has been approved and posted, but has not yet received a reply from the brand.The "In Progress" s...
What is Complaints Book?
Complaints Book is the biggest consumers social network in Portugal. Created in June 2009, this platform is intended to promote excellence and enabling dialogue and sharing of experiences b...
What is the advantage of placing the complaint in Complaints Book?
Complaints Book acts as a communication bridge between consumers and brands. It allows consumers to voice their consumption complaints, resolve them and share positive and negative opinions. ...
How do I know if I can trust the brand?
Complaints Book is a social network of consumers that does not judge the value/content of the complaints, therefore, we will not be able to inform you about the company's professional conduct....
What if the brand does not reply or resolve the complaint?
Complaints Book is just an online platform for communication between brands and consumers. In other words, its intervention role is to create the possibility of sharing experiences, giving th...
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