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How it works?
Before you can create a complaint, add comments or follow brands, complaints and other consumers, you will need to create a new user account.1º Make an initial registrationIn the upper right corner ...
What if the brand does not reply or resolve the complaint?
Complaints Book is just an online platform for communication between brands and consumers, in other words, its intervention role is precisely to create the possibility of sharing experiences, ...
What is Complaints Book?
Complaints Book is the biggest consumers social network in Portugal. Created in June 2009, this platform is considered a channel of complaints by excellence, enabling the dialogue and sharing...
Is the attachment of my complaint public?
By default, the attachments you insert are only visible by the targeted brand. If you want them to be public, you have to uncheck the option in the respective field.The user can edit the complaint if...
Can I delete a complaint?
The elimination of a complaint is only available in the following situations:- By denunciation of the targeted brand/entity. In this case, the user is notified by email, informing that the brand has ...
Why are there brands with no Index?
The Satisfaction Index is only calculated when the brands have at least 2 complaints registered in Complaints Book.If the brand does not have a minimum number of complaints, or refuses to repl...
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