Whenever a complaint does not comply with the terms and conditions of use of Complaints Book, it is not approved and published.

Complaints that are not approved will not appear visible to the public. However, you will be informed of the reason for not approving your complaint by a message sent to your email or by accessing your complaints in the user profile.

You may edit the content of the unapproved complaint and submit it for further approval by the Complaints Book team.